• What is Xtravel? Why should I book through Xtravel?
  • Xtravel is an online booking portal that works as an aggregator between customer and driver. Our portal allows customer to check the availability of taxi / cab and compare the prices that are best in industry. We offer reliable and efficient taxi/cab services to our customers. Our high ratings drivers ensure that the journey is pleasurable and hassle free. We ensure that the taxi / cab will reach their destination on exact given time and our helpline desk available round the clock support.

  • If I cancel my bookings, will I be charged for cancellation fee?
  • If you cancel it before 6 hrs of your booking we will refund the paid amount after deducting RM149. If you cancel it within 6 hrs of your booking time no amount will be refunded.

  • What car categories do you provide?
  • Budget Economy sedan and compact car like Perodua Bezza den MyVi, Proton Saga, Persona, Toyota Vios, Honda City
    MPV Compact(6 seaater) Compact MPV car like Perodua Alza, Proton Ertiga, Proton Exora, Toyota Avanza, Toyota Wish, Honda ERV, Nissan Livina and its category
    Premium Class C car and above from 1800cc and upwards like Toyota Altis, Honda Civic, Nissan Sylphy, Toyota Camry, Honda Accord and its category
    MPV Premium MPV car like Toyota Vellfire, Toyota Estima, Toyota Innova, Nissan Serena, Honda Odyssey, Mazda Biante, Kia Carnival and its category
    Cab Legally registered taxis
  • How to book a cab?
  • Book a cab in three easy steps: Choose your Pick up and Drop location, Set a Pick up Date and Time, Choose your desired vehicle Or just call us on our 24x7 helpline number +019-200-5903.

  • What exactly is one-way drop?
  • In a one-way drop booking, you take a transfer from one city to another only for the forward journey. Therefore you do not need to pay for the round trip, if you just need a drop. A one-way drop with Xtravel is typically 10-50% cheaper than a round-trip journey. The price of the one-way trip is determined by our system automatically and is a function of the probability of the driver getting a fare for the return-journey.

  • Do you provide A/C cars?
  • We provide only A/C cars and expected to be always working. The only exception is for trips to hilly areas where the A/C needs to be turned off for driving in hilly region to prevent overload on the car engine.

  • How can I edit my existing booking?
  • We are working 24x7 to serve you best so you can call us anytime if you want cancel or any amendment in your booking, also you can directly logging online into your Xtravel account by using your register credentials.

  • How do we ensure on- road and off -road safety?
  • We provide with the well trained, well dressed and best referred chauffeur of the town. Most importantly, you will receive the details of the driver such as name, plate number and mobile number.

  • How do I know my booking is confirmed?
  • A confirmation mail and a sms are provided with all details.

  • Do I need to register to book a cab?
  • No, you can book a cab without registering. However signing up helps us keep you posted with our latest offers and deals.

  • Do I need to pay any extra amount apart from the one listed here on website?
  • No, the amount listed on the website is the final amount you will need to Pay. Our quotes are completely transparent and we list all the applicable charges upfront. For all quotations, parking charges and toll tax and state tax are not included and the client will be liable to pay extra charges as per actual.

  • Is Xtravel available for Android, Windows and Blackberry?
  • Xtravel is only available for Android and ios at this time.

  • What are different modes of payments?
  • We accept all major credit and debit cards or you can pay directly to the driver. We also support Net Banking.

  • What if I have a lot of luggage to be carried during the journey?
  • When making the reservation, please be clear on your requirements. There is an option where you can see seating and baggage capacity for the particular car. Our goal is to provide you with a quality service at a fair price. Information you provide us enables us to find the right vehicle that matches your requirements.

  • If I cancel my bookings, will I be charged for cancellation fee?
  • If cancellation is done within 12 hours prior to the pick-up time: You are liable to pay 15% of the total booking amount as cancellation charges

  • We are a corporate house and would like to tie up with Wiwigo. Is this possible?
  • Yes, definitely! Please get in touch with us by writing into us at help@Xtravel.com and we will get in touch with you at the earliest.