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Privacy Policy

xtravel.my Policies

1. Copyrights

This site, including all the contents, software, and engines is the copyrighted property of xtravel.my (“xtravel”), a division of Provinsi Travel Sdn. Bhd. (“Provinsi Travel”) & xtravel’s partners own some of the content found on this site. None of the content or data found on this site may be reproduced, republished, distributed, sold, transferred, or modified without the express written permission of xtravel and/or its partners. In addition, the trademarks, logos and service marks displayed on this site (collectively, the “Trademarks”) are registered and common law Trademarks of NB Travel Sdn Bhd, its affiliates, and various xtravel’s partner. Nothing contained on this site should be construed as granting, by implication, estoppel, or otherwise, any license or right to use any of the Trademarks without the written permission of NB Travel Sdn Bhd or such other party that may own the Trademarks.

2. Use of Site

You may only use this site to make legitimate reservations or purchases and shall not use this site for any other purposes, including without limitation, to make any speculative, false or fraudulent reservation or any reservation in anticipation of demand. This site and the content provided in this site may not be copied, reproduced, republished, uploaded, posted, transmitted or distributed without the written permission of NB Travel, except that you may download, display and print one copy of the materials presented on this site on a single computer for your personal, non-commercial use only. Unauthorized use of this site and/or the materials contained on this site may violate applicable copyright, trademark or other intellectual property laws or other laws. You must retain all copyright and trademark notices, including any other proprietary notices, contained in the materials. The use of such materials on any other web site or in any environment of networked computers is prohibited. You are prohibited from posting or transmitting any unlawful, threatening, libelous, defamatory, obscene, indecent, inflammatory, pornographic or profane material or any material that could constitute or encourage conduct that would be considered a criminal offense, give rise to civil liability, or otherwise violate any law.

3. Refund

We are dedicated to provide the best service to our members in xtravel, however, due to unforeseen circumstances, there may be changes to your travel plans where you need to cancel your reservation. We provide refund for the cancellation follow the cancellation policy. The refund amount will only be credit into your account in form of credit point. One credit point represent One Ringgit Malaysia, the refund amount will be deducted 5% of the full reservation amount for our transaction and cancellation fee. The “Credit Point” below is based on the cancellation of a Product/Service worth RM 100.

Before Product/Service Date Refund Percentage Credit Point
More than 28 days 100% 95.00
More than 14 days 80% 85.50
More than 7 days 50% 47.50
Less than or equal than 7 days No refund 0.00
Product/Service Date Refund Percentage Credit Point
More than 28 days 100% 95.00
More than 14 days 80% 85.50
More than 7 days 50% 47.50
Less than or equal than 7 days No refund 0.00

4. Automated Cancellation of Products / Services

In any case where a full payment is not received by xtravel.my in any particular reservation made using our system prior to 10 days before departure, the reservation will be cancelled automatically.

5. Limitation of Liability

xtravel shall not be liable for any direct, indirect, special, incidental or consequential damages arising out of or in any way connected with the use of or inability to use these websites, or the information, products and services obtained through these websites, the submission of any personal information, including, but not limited to, bank and credit card details, the performance or non-performance by xtravel, or any unauthorized access or breach of security into these websites through the internet or otherwise arising, whether based on contract, strict liability, tort (including negligence), product liability or otherwise even if xtravel has been advised of the possibility of such damages.

6. Force Majeure

xtravel shall not be liable for damages of any kind arising out of any failure or delay by xtravel in performing any or all of our obligations contained herein or in respect of any product or service if the failure or delay is due to circumstances or cause beyond our reasonable control.

7. Cancellation of Service

xtravel may, at any time and at its sole discretion and without cause or notice, terminate or restrict your access to these websites or refuse to give effect to any booking or reservation requested by you without being required to give any reasons or advance notice to you.

8. Entire Agreement

This Agreement (including xtravel’s conditions of purchase which are set out below) is the entire agreement between the parties in respect of its subject matter and supersedes all prior understandings or agreements (whether oral or written) regarding the subject matter.

9. Obligation

  • Keep your Username and Password secure and protected from unauthorized access or use
  • Immediately notify xtravel if you become aware of, or suspect, any unauthorized access to your Username and Password, or any other breach of security
  • Not use these websites in a way which interferes with its availability for other users

Please note that the booking and purchase of our products and services are subject to the following terms and conditions AND other terms imposed by our supplier(s) from time to time (“Supplier Terms”). By effecting a booking through these websites, you agree to be bound by xtravel’s Conditions of Purchase and the Supplier Terms.

1. Membership

You may only make bookings for our products and/or services upon registration as a member of xtravel. Membership is not transferable but a member may make bookings on behalf of non- member(s).

2. Changes to Rates

The rates quoted in respect of the products or service are subject to change without notice.

3. Vouchers

It is your responsibility to ensure that the details on your travel voucher are in order. You are liable for any additional charges arising from correction of any inaccuracies in the voucher.

4. Payment

Payment may be made by online or offline settlement mode. You must make payment for the product or service IN FULL in the manner specified for your choice of mode by the indicated cut-off date (where applicable). The “cut-off date” varies for each product or service. If you fail to make full payment by the cut off date, your booking will be automatically cancelled.

5. Currency

You may make payment in any one of the currencies supported on these websites. The applicable exchange rates of the supported currencies shall be determined at the sole discretion of xtravel from time to time. The exchange rates so notified shall be final and is not negotiable.

6. No Liability

xtravel merely acts as a platform for products and services of the suppliers and shall not be responsible nor liable for:

  • Overbooking, misinformation or mishandling of any reservation or booking by the suppliers; or
  • Any other dissatisfaction or complaint of the member relating to the quality of the products or services provided by the supplier or otherwise howsoever;
  • Any damage or loss to your personal property or personal injury howsoever sustained or caused.
  • In the event of mishandling, misinformation or overbooking by a supplier, or any other dissatisfaction or complaint aforesaid, the member should take up the matter directly with the supplier who is under an obligation to deal with such matters in accordance with xtravel policies.

7. Travel Requirements

It is your responsibility to obtain a visa (where required). Please ensure you have a valid passport for the duration of your trip. If you require any further information on passport or visa requirements please refer to our website or contact our customer services department.

8. Force Majeure

Neither xtravel nor the supplier shall be liable for damages of any kind arising out of changes to the rates, route, timetable, itinerary in respect of the product or service due to unforseen circumstances or circumstances beyond our control.

9. Specific Terms – Products & Services Other Than Airline Tickets

The following terms are applicable to products and services other than airline tickets:

Processing Fee

For each request for a product or service submitted for confirmation, a processing fee of RM10.00 is chargeable. The processing fee :

i. shall be off-set from your payment for the product or service in the following circumstances:

  • your request is confirmed; or
  • the alternative product or service proposed by xtravel is accepted by you.

ii. is non-refundable in the following circumstances:

  • you cancel your request;
  • the request is not available; or
  • the alternative product or service proposed by xtravel is rejected or otherwise not accepted by you.

All processing fees accumulated in respect of a reference number may be off-set from your payment in respect of that reference number only. Such fees may NOT be off-set from your payment in respect of other reference numbers.

On Request

Where you request a product or service which is subject to confirmation, you irrevocably authorise xtravel to automatically charge your credit card upon receipt of confirmation from the supplier of the product or service at the quoted rate.

xtravel will not automatically charge your credit card where there is a change in the rates quoted.


All products and services offered on these websites are subject to availability and acceptance, at the discretion of the supplier of such product or service.

In the event a product or service booked by you is not available, xtravel shall use its reasonable endeavours to suggest an alternative product or service of similar pricing and quality.

Where the product or service is either not available or our suggested alternative (where applicable) is not acceptable to you but is fully paid, we shall make a refund in accordance with our refund policy.

If you fail to accept our suggested alternative product or service by the specified deadline, we reserve our right to cancel our tentative booking of the same.

Changes to Itinerary

You may make changes to your itinerary for bookings that have not been fully paid. The processing fee for the first modification may be off-set against your payment for the product or service. The processing fee for subsequent modifications may not be off-set against your payment for the product or service.

Once a booking has been fully paid, to change your itinerary, you must cancel your booking and make a new booking with the credit points credited to your account upon your cancellation based upon our refund policy.

Refund Policy

Refunds may be made by xtravel in the following circumstances:

  • the product or service fully paid for is not available and our suggested alternative is not acceptable to you; or
  • you cancel your booking within the time period stipulated in our travel voucher where refunds are available (the “Cancellation Period”).

Refunds shall be made:

  • in the case where a product or service fully paid for is not available and our suggested alternative (where applicable) is not acceptable to you, IN FULL in such manner as xtravel may determine at its discretion;
  • in the case of a cancellation, ONLY in the form of Credit Points which shall be credited to the member’s account. The amount refunded is dependent on the policies of the supplier. All cancellations are subject to a cancellation charge.

If you have any questions concerning this Agreement, please contact us at

Information Collection And Use

NB Travel Sdn Bhd is the sole owner of the information collected on this site. We will not sell, share, or rent this information to others in ways different from what is disclosed in this statement. NB Travel Sdn Bhd collects information from our users at several different points on our website.


In order to use this website, a user must first complete the registration form. During registration a user is required to give their contact information (such as name and email address). This information is used to contact the user about the services on our site for which they have expressed interest. It is optional for the user to provide demographic information (such as income level and gender), and unique identifiers (such as social security number), but encouraged so we can provide a more personalized experience on our site.


We request information from the user on our order form. Here a user must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill customer’s orders. If we have trouble processing an order, this contact information is used to get in touch with the user.


A cookie is a piece of data stored on the user’s hard drive containing information about the user. Usage of a cookie is in no way linked to any personally identifiable information while on our site. Once the user closes their browser, the cookie simply terminates. For instance, by setting a cookie on our site, the user would not have to log in a password more than once, thereby saving time while on our site. If a user rejects the cookie, they may still use our site. The only drawback to this is that the user will be limited in some areas of our site. For example, the user will not be able to participate in any of our Sweepstakes, Contests or monthly Drawings that take place. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site.

Some of our business partners use cookies on our site (for example, advertisers). However, we have no access to or control over these cookies.

Log Files

We use IP addresses to analyze trends, administer the site, track user’s movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information.


We will share aggregated demographic information with our partners and advertisers. This is not linked to any personal information that can identify any individual person.

We use an outside shipping company to ship orders, and a credit card processing company to bill users for goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes.

We partner with another party to provide specific services. When the user signs up for these services, we will share names, or other contact information that is necessary for the third party to provide these services. These parties are not allowed to use personally identifiable information except for the purpose of providing these services.


This web site contains links to other sites. Please be aware that we NB Travel Sdn Bhd are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every web site that collects personally identifiable information. This privacy statement applies solely to information collected by this Web site.


If a user wishes to subscribe to our newsletter, we ask for contact information such as name and email address.

Survey & Contests

From time-to-time our site requests information from users via surveys or contests. Participation in these surveys or contests is completely voluntary and the user therefore has a choice whether or not to disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code, age level). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.


If a user elects to use our referral service for informing a friend about our site, we ask them for your name, email and friends’ email address. NB Travel Sdn Bhd will automatically send the friend a one-time email inviting them to visit the site. NB Travel Sdn Bhd stores this information for the sole purpose of sending this one-time email. The friend may contact NB Travel Sdn Bhd at https://www.xtravel.my to request the removal of this information from their database.


This website takes every precaution to protect our users’ information. When users submit sensitive information via the website, your information is protected both online and off-line.

When our registration/order form asks users to enter sensitive information (such as credit card number and/or social security number), that information is encrypted and is protected with the best encryption software in the industry – SSL. While on a secure page, such as our order form, the lock icon on the bottom of Web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to un-locked, or open, when you are just ‘surfing’. To learn more about SSL, follow this link

While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect user-information off-line. All of our users’ information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (for example, our billing clerk or a customer service representative) are granted access to personally identifiable information. Our employees must use password-protected screen-savers when they leave their desk. When they return, they must re-enter their password to re-gain access to your information. Furthermore, ALL employees are kept up-to-date on our security and privacy practices. Every quarter, as well as any time new policies are added, our employees are notified and/or reminded about the importance we place on privacy, and what they can do to ensure our customers’ information is protected. Finally, the servers that we store personally identifiable information on are kept in a secure environment, behind a locked cage.

If you have any questions about the security at our website, you can send an email to support@xtravel.my

Supplementation of Information

In order for this website to properly fulfill its obligation to our customers, it is necessary for us to supplement the information we receive with information from 3rd party sources.

For example, to determine if our customers qualify for one of our credit cards, we use their name and social security number to request a credit report. Once we determine a user’s credit-worthiness, this document is destroyed.


In order for this website to enhance its ability to tailor the site to an individual’s preference, we combine information about the purchasing habits of users with similar information from our partners, Company Y & Company Z, to create a personalized user profile. When a user makes a purchase from either of these two companies, the companies collect and share that purchase information with us so we can tailor the site to our users’ preferences.

Special Offers

We send all new members a welcoming email to verify password and username. Established members will occasionally receive information on products, services, special deals, and a newsletter. Out of respect for the privacy of our users we present the option to not receive these types of communications. Please see our choice and opt-out below.

Site & Service Updates

We also send the user site and service announcement updates. Members are not able to un-subscribe from service announcements, which contain important information about the service. We communicate with the user to provide requested services and in regards to issues relating to their account via email or phone.

Correction / Updating Personal Information

If a user’s personally identifiable information changes (such as your zip code), or if a user no longer desires our service, we will endeavor to provide a way to correct, update or remove that user’s personal data provided to us. This can usually be done at the member information page or by emailing our Customer Support.

Choice / Opt-Out

Our users are given the opportunity to ‘opt-out’ of having their information used for purposes not directly related to our site at the point where we ask for the information. For example, our order form has an ‘opt-out’ mechanism so users who buy a product from us, but don’t want any marketing material, can keep their email address off of our lists.

Users who no longer wish to receive our newsletter or promotional materials from our partners may opt-out of receiving these communications by replying to unsubscribe in the subject line in the email or email us at support@xtravel.my

Users of our site are always notified when their information is being collected by any outside parties. We do this so our users can make an informed choice as to whether they should proceed with services that require an outside party, or not.

Notification of Changes

If we decide to change our privacy policy, we will post those changes on our Homepage so our users are always aware of what information we collect, how we use it, and under circumstances, if any, we disclose it. If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will notify users by way of an email. Users will have a choice as to whether or not we use their information in this different manner. We will use information in accordance with the privacy policy under which the information was collected.

If you have any questions concerning this Agreement, please contact us at support@xtravel.my

Surumanjaya Syarikat Malaysia

Dengan ini diperakui bahawa perniagaan yang dijalankan dengan nama
telah didaftarkan dari hari ini sehingga 15 MEI 2019 di bawah Akta Pendaftaran
Perniagaan 1956, beralamat di NO 21, BLOK B BENGKEL MPS, JALAN
Bertarikh di SISTEM EZBIZ pada 20 MEI 2018.